ALL WARRANTY CLAIMS MUST BE SUBMITTED VIA THIS ONLINE FORM. Due to the volume of calls we receive, we cannot resolve warranty claims by phone at this time.
At Cliff Weil, Inc., we are committed to quality. If you experience a problem with your eyewear that is the result of a defect in materials or workmanship, Cliff Weil will replace your glasses under this warranty.
It is at the sole discretion of Cliff Weil to determine whether damaged goods qualify as defective materials and/or workmanship under this warranty. For breach of any written or implied warranty on any Cliff Weil product, consumers are limited to damages of replacement of the product with an identical or equivalent style at the discretion and election of Cliff Weil.
This warranty DOES NOT COVER accidental breakage, scratched lenses, any condition determined to be the result of abuse and/or misuse, or any condition determined not be the result of a defect. Cliff Weil will not be liable for any other damages resulting from the use of any Cliff Weil product. (Exclusions applicable only where state law permits.)
Warranty claims will be handled in writing only. To begin your claim, please complete the Warranty Claim Form below. Once your claim has been processed, you be sent instructions on how to return your glasses to our Warranty Department. If your product qualifies under our warranty, your replacement glasses will be sent to you via the United States Postal Service (USPS) and you will receive notification that your claim has been completed. If your defective glass has been discontinued or is out of stock, you may receive a replacement of similar style and equal or lesser value.
Allow 2-3 weeks for warranty processing and delivery. For questions regarding the status of your warranty claim, please contact us using the subject line WARRANTY - [YOUR NAME].
Warranty valid for residents of the United States ONLY.
We understand the importance of accessibility for all of our customers, including those with disabilities. While our website may not currently meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, we are actively working towards compliance and constantly seeking ways to improve the user experience for all of our customers.
To that end, we have implemented a variety of accessibility tools provided by third-party app, AppifyCommerce. These tools include features such as keyboard navigation, high contrast mode, font resizing, and alternative text for images read focus, various cursor sizes. We have also incorporated tools to help with visual impairments, such as screen readers and text-to-speech functionality.
In addition to these technical solutions, we have also made a commitment to providing clear and easy-to-understand information on our website. This includes using simple and straightforward language, providing alternative text for images and videos, and including clear and detailed product descriptions.
We understand that accessibility is an ongoing effort and that there may be areas of our website that are not fully accessible. If you have any difficulty accessing our website or have any suggestions for improvements, please contact us at [email or phone number]. We will make every effort to respond to your request as soon as possible and work towards resolving any issues you may have encountered.
We also strive to provide equal access to our products and services, including our online store and customer service channels. So, we are always open to feedback, suggestions, and ideas on how we can continue to improve accessibility on our website and in all aspects of our business.
Our ultimate goal is to ensure that all of our customers, regardless of ability, have a positive and seamless experience when visiting our website and purchasing from our store. Thank you for visiting our store and for your patience as we continue to work towards full compliance with the WCAG guidelines.
